Privacy Policy

YUGENZ JOURNEYS (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains what personal information we collect when you visit our website or engage our services, how we use it, and the choices available to you. Discretion is central to how we work, and the careful handling of your information is part of that commitment.

We may collect the following categories of information:

• Contact details you provide directly — such as your name, email address, telephone number, and country of residence.
• Travel preferences shared during a consultation, including dates, party size, interests, and any requirements relevant to planning your journey.
• Technical data collected automatically, such as browser type, device information, and anonymised analytics about how our website is used.

We do not knowingly collect information from anyone under the age of 18 without the involvement of a parent or guardian.

We use the information we collect to:

• respond to enquiries and design your bespoke itinerary;
• arrange accommodation, reservations, and experiences on your behalf;
• communicate with you about your journey before, during, and after travel;
• improve our website, services, and the quality of our planning;
• comply with legal, accounting, and regulatory obligations.

To deliver your journey, we share only the information necessary with carefully selected partners — hotels, ryokan, guides, transport providers, and venues. These partners are expected to handle your information with the same discretion we uphold, and to use it solely for the purpose of fulfilling your arrangements. We never sell your personal information.

As a travel atelier operating between Japan, the United Kingdom, and our international clientele, your information may be processed in countries other than your own. Where this occurs, we take appropriate steps to ensure your information remains protected in accordance with applicable data protection laws.

We retain your personal information only for as long as necessary to provide our services, to maintain the relationship you have chosen with us, and to meet our legal obligations. When information is no longer required, it is securely deleted or anonymised.

Depending on your location, you may have the right to access, correct, or request deletion of your personal information, to object to or restrict certain processing, and to withdraw consent where applicable. To exercise any of these rights, please contact us at concierge@yugenzjourneys.com.

Our website uses a minimal set of cookies and privacy-conscious analytics to understand how the site is used and to improve your experience. You may control cookies through your browser settings; disabling them will not prevent you from using the essential features of the site.

If you have any questions about this Privacy Policy or how your information is handled, please write to us at concierge@yugenzjourneys.com. We will respond promptly and in confidence.